Businesses should take a proactive approach

"Whether you are a large or small company, customer complaints are part of business. How you handle those complaints can determine what ever the complaint turns into a lawsuit." Scott Cain, writing as a guest columnist in the Fort Worth Business Press. In addressing customer complaints, Scott went on to state that businesses should be prepared to "act quickly," "contact a lawyer," not "rest on your laurels," and "forget the blame game." Scott said that quickly establishing a strategy can often overcome costly litigation when done correctly.

This entry was posted  on November 17, 2000.